Support

Please read the FAQ below. If that does not answer your question the please contact us via the contact form or e-mail [email protected].

FAQ

No, a licence applies to an individual. You can use The Sub on all computers you use to make music.

We operate a fair use policy and we reserve the right to cancel a licence if we believe it has been activated an excessive number of times. It is very unlikely that you will reach this limit if you are like us and have your plugins installed on a few different computers for convenience.




Yes. An internet connection is required for connection. Offline activation is not currently supported.

Our plugins are AU and VST3 compatible on MacOS and VST3 compatible on Windows.

We test with Logic, FLStudio, Ableton, Cubase and Studio One. Other DAWs are reported to work well too. If in doubt install the demo first.

Note that Garageband is not currently supported.


Yes. Please e-mail [email protected] with your paypal details and we will send you a request for payment.

Please state if you would like to pay in US Dollars ($), Euro (€) or British Pounds (£).

Creating an account is optional when you buy The Sub as we deliver your licence via e-mail.

In My Account you can view your licence and download free stuff.

If you didn't create an account and want one now just send an e-mail to [email protected]


Yes just e-mail proof of purchase with your licence key to [email protected] and we'll give you access to My Account on this website.


In there you'll be able to access your licence key, updates for products, user manuals and any free giveaways.

Our plugins are supplied as VST3 on Windows and VST3/AU on MacOS.

Some DAWs such as Reason and MPC Akai Software 2 do not yet support VST3. You won't be able to use our plugins in those DAWs.

Similarly Ableton only introduced VST3 support in 10.1 (2019) so if you are on a previous version that only supports VST2s you may also have problems.

The reason we don't supply a VST2 version is that Steinberg will not issue a VST2 licence to new manufacturers like us. Steinberg see VST2 as obsolete technology and are trying to get the industry to continue adoption of VST3. VST3 is actually 10+ years old now but VST2 has remained popular.

There are some plugins out there that will allow you to load a VST3 plugin into a VST2 host but you will need to experiment in order to find the right solution for your setup.

It's worth noting that many manufacturers are updating their plugins to support new Apple silicon in 2021 and you may see some plugin manufacturers dropping VST2 support.



The Sub is supplied as a VST3 on Windows and a VST3/AU on MacOS.

DLLs were used for VST2 plugins on Windows, but The Sub is only supplied as a VST3.

VST3 plugins have the file extension .vst3 and are installed to the default location for VST3s.

In the vast majority of cases you should not need to specify a manual path location to load a VST3.



On Windows The Sub is installed to:

<your drive>/Program Files/Common Files/VST3/The Sub.vst3


On MacOS The Sub is installed to:

VST3:

/Library/Audio/Plug-Ins/VST3/The Sub.vst3



AU:


/Library/Audio/Plug-Ins/Components/The Sub.component


Are you using Garageband? Garageband is not currently supported.


Things to check:

Have you scanned for new plugins?

Most DAWs require you to perform a plugin scan before it will pick up a new plugin.

Are you loading it as an Instrument?

The Sub is loaded as an Instrument/Generator/Synth in your DAW.

The Sub is not an effect/FX.

Are you using a host that only supports VST2?

The Sub is supplied as a VST3 on Windows and a VST3/AU on MacOS.

VST2 is not supported (see other FAQ for detailed reason why).

This typically happens when trying to load The Sub into a DAW that has not yet adopted VST3 (e.g. Ableton versions before v10.1 (2019), Reason, Akai MPC Software 2).

Tried all that and still not working?

E-mail: [email protected]